Last updated: 23 September 2026
This Refund and Returns Policy applies to purchases made through blacksearose.com, operated by:
WPT-OFFICE LTD
Company ID: 206788591
VAT number: BG206788591
31 Tsar Kaloyan Street
Burgas, Bulgaria
Email: office@blacksearose.com
Right of Withdrawal
If you are a consumer located in the European Union, you generally have the right to withdraw from your online purchase within 14 days without providing a reason.
The withdrawal period expires 14 days after the date on which you, or a person designated by you other than the carrier, receives the goods.
To exercise your right of withdrawal, you must inform us of your decision by sending a clear statement to:
Please include your name, order number, the products you wish to return and the date on which you received your order.
Return Conditions
To qualify for a return, the product must:
- Be unused and undamaged;
- Be returned in its original packaging;
- Include all seals, labels, accessories and promotional items supplied with it;
- Be packaged securely to prevent damage during transportation;
- Include proof of purchase or the relevant order number.
Please contact us before returning any product so that we can provide the correct return instructions.
Products must be returned without undue delay and no later than 14 days after you notify us of your decision to withdraw from the purchase.
Cosmetics and Hygiene Exceptions
For health protection and hygiene reasons, we cannot accept returns of cosmetics, personal-care products or other sealed hygiene-sensitive goods if their protective seal has been removed or the product has been opened or used after delivery.
A product cannot be returned if:
- Its protective seal has been broken or removed;
- It has been opened, tested or used;
- Its original packaging is missing or materially damaged;
- It cannot safely be resold for health or hygiene reasons;
- It has been damaged after delivery through misuse, improper storage or failure to follow the product instructions.
These restrictions do not affect your legal rights when a product is defective, damaged in transit or different from the product ordered.
Damaged, Defective or Incorrect Products
Please inspect your order immediately after delivery.
If your order arrives damaged, defective, incomplete or incorrect, contact us at office@blacksearose.com as soon as possible and provide:
- Your order number;
- A description of the issue;
- Clear photographs of the product and packaging;
- Any other information reasonably required to investigate the issue.
If the claim is accepted, we will offer an appropriate solution in accordance with applicable consumer law, which may include replacement, repair, a price reduction or a refund.
Do not dispose of the product or its packaging until we have reviewed your claim.
Return Shipping Costs
If you withdraw from your purchase without the product being defective or incorrect, you are responsible for the direct cost of returning the goods.
Original shipping charges will be refunded only to the extent required by applicable law. If you selected a delivery method that was more expensive than our least expensive standard delivery option, the additional delivery cost will not be refunded.
If the return is caused by our error, or the product is confirmed to be defective, damaged or incorrect, we will cover the reasonable return shipping costs or provide return instructions.
We recommend using a tracked shipping service. We cannot be responsible for returned packages that are lost or damaged before reaching us.
Refunds
After receiving and inspecting the returned goods, we will notify you whether the return has been approved.
If approved, the refund will be issued to the original payment method. We may withhold reimbursement until we receive the returned goods or until you provide evidence that the goods have been sent back, whichever occurs first.
We aim to process approved refunds promptly and within the time required by applicable law. Your bank or payment provider may require additional time to credit the amount to your account.
We may reduce the refund if the value of the goods has decreased because they were handled beyond what was necessary to establish their nature, characteristics and functioning.
Bank Transfer Refunds
If the original payment was made by bank transfer, we may request the account holder’s name and IBAN to process the refund.
The bank account must belong to the customer who placed the order unless another arrangement has been confirmed in writing.
Order Cancellations
If you wish to cancel an order before it has been dispatched, contact us immediately at office@blacksearose.com.
We will try to stop the shipment, but we cannot guarantee cancellation after processing or dispatch has begun. If the order has already been dispatched, the standard return procedure will apply.
Exchanges
We do not guarantee direct exchanges. If you require another product, size or variation, please contact us.
Where a direct exchange is unavailable, you may return the eligible product in accordance with this policy and place a new order.
Refused and Unclaimed Deliveries
If an order is refused or remains unclaimed without a valid reason, we may deduct the actual delivery and return costs from any refund, where permitted by law.
Additional shipping charges may apply if the customer requests the order to be dispatched again.
Contact Us
For questions, withdrawal requests, returns or refund enquiries, contact:
WPT-OFFICE LTD
Email: office@blacksearose.com
Address: 31 Tsar Kaloyan Street, Burgas, Bulgaria